03: Employee Learning as a Consumer Experience with Karlo Guevarra of GE Digital
Karlo is global learning leader at GE Digital. In his role Karlo leads a learning organization focused on technical, professional and software development methodology capability improvement that approaches employee learning as a consumer experience. Highlights from the interview include:
- How teaching language helped him transition into consulting and software development
- How teaching workshops got him into L&D on the technical side
- How some tech companies are innovating in technology and L&D and others are not
- As some companies grow, the G&A functions come along for the ride
- The importance of embracing new technologies and ways of learning for companies
- The importance of ROI in L&D and talking about the 70/20/10 model
- Hard to address different learning methodologies if numbers are not there to measure
- Most learning methodologies and measurements don’t take into account how the person learned the thing and their learning style
- It is getting easier to collect and use data
- Learning is personal and everybody learns differently
- The future of learning and how people will be learning and how to curate the information out there
- Karlo says that L&D’s job has moved from development to curation
- The future of learning involves giving people options
- Karlo’s greatest accomplishment to date: developing people he has helped influence
- How and why GE is getting into more user-generated content
- Biggest mistakes were always based on assumptions
- Advice to those new to L&D: Be a sponge and don’t assume anything
- Karlo recommends we do more listening than talking
- Book recommendation: Mindset by Carol Dweck
- Top trend is getting agile into learning and development
- Resource recommendation: kanban to organize information, trello,
To connect with Karlo, find him on LinkedIn.
For questions, comments and guest suggestions, contact the host, Andy Storch, at andy@andystorch.com